Customer Issue: Several of the customer’s rollers had been making squealing sounds, and they eventually escalated to causing the overhead door to list to one side.
Our Solution: Since all of Mr. Colcher’s garage door rollers were past their prime to one degree or another, our team unscrewed and replaced the entire set. After screwing each pair in place and oiling them, they raised the door up and slid it back down along the tracks for testing.
Garage Door Opener Repair
Customer Issue: The garage door open manually, but wouldn't respond when the customer used the remote control or the wall switch.
Our Solution: Because the door did open manually, the problem was obviously not with the springs or cables, or tracks for that matter. After doing some troubleshooting of the electric opener, we quickly discovered the source of the problem to be a few exposed electrical wires which needed replacing. With that done, the overhead door returned to operating automatically again.
Garage Door Off-Track
Customer Issue: The customer's door had gone off track.
Our Solution: We removed the customer's door and re-secured the track using longer bolts. We then replaced the door, tightened all bolts, lubricated and performed general maintenance to make sure the door was operating properly.
Customer Issue: Our customer needed two garage door panels replaced.
Our Solution: We ordered the replacement panels and painted both to match the customer's existing door. We then replaced both of the damaged panels perfectly.
New Garage Door Installation
Customer Issue: Needed installation of a new garage door.
Our Solution: Our decorator provided Ms. Cruise pictures from our wide selection of types and brands and she made the decision to purchase a wooden Clopay carriage-house model. A week later we received the door and installed it to her satisfaction.